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Frequently Asked Questions


Let us do the work so you can concentrate on growing your business

Admin / Sales

I already have a website and it needs updating. Can you help me?

You can open a support ticket about the content that you want to update and we’ll update the content.

How to change my website header image?

This is the guide for you.

  • Log into your WordPress administrator dashboard and navigate to Appearance > Header.

  • Click “Choose File” and upload an image from your computer. You will have the opportunity to crop it before saving your settings.

  • Alternatively, click “Choose Image” to choose an image from your media library. If you don’t have any images in your media library, simply drag and drop the image you want to use into the box which appears, select the file and click on “Set as header”.

  • Click “Save Changes” and the settings will take effect immediately.

How long will it take for my website to be designed?

Usually will take usually about 14 weeks. This includes discovery, design, initial development, and modifications. It could take much longer if you wait until the end to start writing content.


What hosting do you use?

Depending on the package plans subscribed, we offer hosting solutions based on the packages offered. Using hybrid cloud proprietary technologies, we are able to offer quality and reliable uptime and Quality of Service through our network of cloud provider partners.

Why use WordPress open source?

Wordpress powers 35% of the internet as of this writing (16th Jun 2020). It's the most widely used content management platform in the world. Used by most big media sites with unlimited scalability and expansion options customizable by WordPress experts.

Why if we key in with “www.” it shows the protected site but if we key in without “www.” it will be ok?

It is because we register your website domain without www. So, you don’t have to put www for your website. Just put http://yourwebsitename.


Why is my website so slow?

If you are using online speed testing programs, please check also the total download size of the webpage / website. It is common for customers to upload their own file and not realizing they have uploaded a large media file slowing down their website.

We are able to provide speed optimization service by optimizing the images for your website if you need. Check out our service plans.

For optimum page loading speed, we recommend keeping the page size at 1MB

Our website appears “Oops! That page can’t be found?”

About this matter, you can try to clean your browser cache first. Then reload the page. If nothing changes, you can directly contact us.

I'm having a problem with Google Ads / Facebook Ads malicious software

if you are having this issue it's can be:

a) A plugin on your website installed

b) A file you uploaded

c) Your website being hacked.

I can’t enter my website. Its say my IP address is blocked.

There is two probability. First, maybe you open too many tabs. Try to close unuse tabs and minimum usage of tabs.

Second, your computer might have a virus. You can try to use a new firewall or using VPN to open the website.