Biztransit is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Help Desk Work Flow
1. Submit a Help Ticket
Create an account with us and submit your ticket through our online helpdesk system.
2. Support Assignment
Get help from one of our support personnel to resolve any questions or problems you may have.
3. Ticket Tracking
Track your ticket status with priority assignment by logging in to your account.
4. Case Conclusion
Get your issues resolved timely with follow up response to any problems that may arise.